1. Right of withdrawal

In accordance with Belgian and European legislation applicable to distance selling, the consumer has a period of 14 calendar days from receipt of their order to exercise their right of withdrawal, without having to justify their decision. To exercise this right, the customer must inform LK Nutrition of their decision before the 14-day period expires by sending a clear request to: E-mail: info@lknutrition.be The customer must indicate:

• their first and last name;
• their order number;
• the products concerned by the return;
• their request for a refund or return.

2. General return conditions

To be accepted, a return must meet the following conditions:

• products must be returned in their original condition;
• products must be unused;
• packaging, protective covers, and seals must be intact;
• products must be accompanied by proof of purchase.

Returned products must be properly protected to avoid any damage during transport. LK Nutrition reserves the right to refuse a return if the above conditions are not met.

3. Products excluded from the right of return

For reasons of hygiene, food safety, and health protection, certain products cannot be returned once they have been opened, unsealed, or used. This concerns in particular:

• food supplements whose packaging has been opened;
• proteins, powders, or preparations whose safety seal has been removed;
• food products or consumables whose packaging is no longer intact.

A product whose packaging has been opened cannot therefore be taken back or refunded, except in the event of a defect found or an error in preparing the order.

4. Return costs

In the case of a return following a change of mind by the customer, return shipping costs are the customer’s responsibility. LK Nutrition recommends using a delivery service that allows the parcel to be tracked. LK Nutrition cannot be held liable for the loss or damage of a parcel returned by the customer.

5. Damaged products or order errors

If a product received is:

• damaged;
• defective;
• incorrect compared to the order placed;

the customer must contact LK Nutrition as soon as possible after receiving the order at: info@lknutrition.be Proof may be requested, in particular:

• photographs of the product received;
• photographs of the packaging;
• order number.

After verification, LK Nutrition may offer:

• a replacement of the product;
• a refund;
• a solution adapted to the situation.

6. Return procedure

Before any return, the customer must contact LK Nutrition to obtain the necessary instructions. Products must be sent to the address provided by LK Nutrition. Returns sent without a prior request may not be accepted.

7. Refunds

Once the return is accepted, the refund is processed after receipt and verification of the returned products. The refund includes:

• the price of the returned products;
• the initial delivery costs where required by regulations.

Additional costs related to a delivery method chosen by the customer that is more expensive than standard delivery are not refunded. The refund is made using the same payment method as that used for the order, unless otherwise agreed with the customer. The refund period may depend on bank processing times.

8. In-store pickup (“Click & Collect”)

For orders picked up directly in store:

• the customer must check the products upon pickup when possible;
• the return conditions remain applicable;
• opened, used, or unsealed products cannot be taken back, except in the case of a defect or error on the part of LK Nutrition.

9. Contact

For any questions regarding a return or refund request: LK Nutrition – L&James LK Nutrition Store Zuiderlaan 51 1731 Zellik Belgium E-mail: info@lknutrition.be