1. Data Controller
In accordance with Regulation (EU) 2016/679 on the protection of personal data (“GDPR”), the personal data collected on this website is processed by:
L&James
Company number: BE 0658.904.271
LK Nutrition Store
Zuiderlaan 51
1731 Zellik – Belgium
E-mail: info@lknutrition.be
The data controller is Mrs. Laura Kremer, acting as a self-employed professional.

2. Purpose of this policy
This privacy policy aims to inform users of the website https://lknutrition.be about the collection, use, storage, and protection of their personal data.
It specifies in particular:

• what personal data may be collected;
• the reasons for which it is used;
• the providers that may be involved in its processing;
• the data retention period;
• the rights available to users under the GDPR.

The website notably allows:

• browsing the products offered by LK Nutrition;
• creating a customer account;
• purchasing products online;
• secure payment of orders;
• home delivery;
• free order pickup in store (“Click & Collect”).

The website may also present information relating to services offered by independent professionals present at or partnered with the store. These services are offered directly by these professionals and are not part of the services provided by LK Nutrition.

3. Personal data collected
As part of the use of the website and the processing of orders, LK Nutrition may collect the following personal data:

• first and last name;
• e-mail address;
• phone number;
• billing address;
• delivery address;
• information relating to the customer account;
• order history;
• products ordered;
• information necessary for order tracking;
• communications with customer service.

When creating a customer account or placing an order, the data requested is limited to the information necessary for the proper functioning of the service.
LK Nutrition does not collect, in connection with online purchases, any data relating to:

• health status;
• medical treatments;
• dietary habits;
• personal sports goals;
• any other sensitive data within the meaning of the GDPR.

4. Purposes of processing
The personal data collected is used solely to:

• create and manage your customer account;
• process and confirm your orders;
• prepare ordered products;
• ensure delivery or in-store pickup;
• manage payments;
• send order confirmations and tracking information;
• respond to requests submitted to customer service;
• manage any returns, complaints, or after-sales requests;
• comply with applicable accounting, tax, and legal obligations;
• ensure the security of the website and prevent fraudulent use.

5. Legal bases for processing
The processing carried out by LK Nutrition is based on the following legal bases:

• Performance of the contract: when processing is necessary to fulfil an order or provide a requested service;
• Compliance with legal obligations: in particular accounting, tax, and administrative obligations;
• The legitimate interest of LK Nutrition: to ensure the security of the website, prevent fraud, and improve its functioning;
• Your consent: when required, in particular for certain cookies or commercial communications.

6. Cookies
The website uses cookies necessary for its operation.
These cookies notably enable:

• the functioning of WooCommerce;
• management of the shopping cart;
• logging into the customer account;
• saving the information necessary for the ordering process;
• securing payments;
• maintaining the proper technical functioning of the website.

The website also uses CookieYes, a solution that manages visitor consent regarding the use of cookies in accordance with the GDPR and applicable European regulations.
On your first visit, a banner allows you to accept, refuse, or customize the use of non-essential cookies.
Your preferences may be changed at any time.
If analytics, statistics, advertising, or marketing tools are added later, they will only be activated after obtaining your consent, where required.

7. Secure payments
Payments made on the website are processed via WooCommerce Payments, a payment solution integrated with WooCommerce.
The payment methods offered may include:

• bank cards (Visa, Mastercard, or other accepted cards);
• Bancontact;
• Apple Pay;
• Google Pay.

During payment, the data necessary to carry out the transaction is transmitted securely to the payment provider.
LK Nutrition:

• never accesses your full bank card data;
• does not store any complete banking data;
• does not use your payment information for commercial purposes.

The payment provider may process certain data in accordance with its own legal obligations and its own privacy policy.

8. Delivery and order pickup
Orders may be:

• delivered to your home via Bpost;
• picked up free of charge at the LK Nutrition store located in Zellik.

In order to ensure delivery, certain necessary information such as your name, address, and contact details may be transmitted to the relevant carrier.
This information is used solely for the purpose of fulfilling your order.

9. Hosting and technical solutions used
The website runs on WordPress with the WooCommerce e-commerce solution.
Website hosting is provided by:
IONOS SE
Elgendorfer Str. 57
56410 Montabaur
Germany
The website also uses various technical tools necessary for its operation, including:

• WooCommerce for managing the online store;
• Elementor for the design and display of pages;
• ShopCaisse for the synchronization and commercial management of products.

When necessary for the operation of the website or the processing of orders, certain data may be exchanged with the relevant technical providers.
These providers are required to respect the confidentiality and security of the data entrusted to them.

10. Recipients of the data
Personal data may only be accessed by:

• authorized persons involved in the management of LK Nutrition;
• technical providers necessary for the operation of the website;
• payment provider WooCommerce Payments;
• carrier Bpost for delivery;
• ShopCaisse solution when necessary for commercial management.

Personal data is:

• never sold;
• never rented;
• never transferred to third parties for commercial purposes.

11. Data retention period
Personal data is retained only for as long as necessary for the purposes for which it was collected.
Certain data relating to orders and invoices may be retained for the period required by legal obligations, in particular accounting and tax obligations.
Data relating to the customer account may be deleted upon request, unless its retention is necessary to comply with a legal obligation.

12. Your rights regarding your data
In accordance with the GDPR, you have the following rights:

• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to data portability, where applicable.

To exercise your rights, you may contact:
info@lknutrition.be
To protect your data, proof of identity may be requested where necessary.
If you believe your rights are not being respected, you may lodge a complaint with the Belgian Data Protection Authority (APD/GBA).

13. Data security
LK Nutrition implements appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of personal data.
The website notably benefits from:

• a secure HTTPS (SSL) connection;
• regular updates;
• measures to protect against unauthorized access.

14. Changes to this policy
This privacy policy may be amended at any time to reflect legal, regulatory, or technical developments.
The version published on the website is always the version in effect.

15. Contact
For any questions regarding this privacy policy or the processing of your personal data:
L&James – LK Nutrition
For the attention of Mrs. Laura Kremer
LK Nutrition Store
Zuiderlaan 51
1731 Zellik – Belgium
E-mail: info@lknutrition.be